Shipping policy

Shipping Policy

Last Updated: September 2026

At Updated Motion (operated by Recovery Massage Therapy), we aim to dispatch all orders quickly and efficiently so you can get out on the road or trail without delay.

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

  • You will receive a secondary notification with tracking details once your order has been dispatched.

  • During peak promotional periods (e.g., product drops or Black Friday sales), processing times may extend slightly due to high order volumes.

2. UK Delivery Rates & Timelines

We ship all domestic orders via tracked courier services (e.g., Royal Mail, DPD, or Evri) to ensure safe delivery.

Service Level Delivery Time Shipping Cost
Standard Tracked 2 – 4 Business Days £4.95 (Free on orders over £100)
Express Tracked 1 – 2 Business Days £7.95

3. European & International Shipping

We ship internationally to selected countries across Europe and worldwide.

  • International Delivery Timelines: Typically 5 to 10 business days, depending on destination and local customs clearance.

  • International Shipping Rates: Calculated automatically at checkout based on package weight and destination country.

  • Customs Duties, Taxes & Import Fees: International orders shipped outside the UK may be subject to import duties, local VAT, and handling fees levied by the destination country. Customers are responsible for paying these local fees upon arrival.

4. Order Tracking

When your package dispatches, you will receive an email containing a direct tracking link and number. Please allow up to 24 hours for tracking information to update on the carrier's portal after receiving your dispatch notification.

If you have not received your tracking details or experience delivery delays, please contact us with your order number.

5. Delivery Issues & Lost Packages

  • Incorrect Shipping Address: Please double-check your shipping details before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

  • Missing or Delayed Parcels: If your order status shows as delivered but you haven't received it, please check with neighbors or safe spaces first. If it remains missing, contact us within 7 days so we can initiate an investigation with the courier.

6. Contact & Support

If you have any questions regarding your shipment or delivery status, please reach out to our team:

  • Trading Name: Updated Motion

  • Legal Entity: Recovery Massage Therapy

  • Customer Support Email: customer.service@updatedmotion.com