Refund policy

Return & Refund Policy

Last Updated: September 2026

At Updated Motion (operated by Recovery Massage Therapy), we are committed to providing you with high-performance footwear built for the journey. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

Under UK Consumer Contracts Regulations, you have the right to cancel or return your order. We offer a 30-day return window starting from the date you receive your footwear.

To be eligible for a full refund or exchange, items must be:

  • In their original, unwashed, and re-sellable condition.

  • Returned in the original shoe box and packaging, intact with all tags attached.

  • Tried on indoors only (footwear with visible dirt, wear, or outdoor trail use will not be eligible for a standard return).

2. How to Initiate a Return or Exchange

  1. Contact Us: Email our customer support team at customer.service@updatedmotion.com with your order number, the item(s) you wish to return, and the reason for the return/exchange.

  2. Pack Your Items: Securely package your shoes inside the original box. Please place the shoe box inside a protective outer mailer bag or box—do not attach shipping labels directly to the shoe box itself.

  3. Dispatch: Post the package back to our fulfillment center using a tracked shipping service.

Note: Unless the return is due to a manufacturing defect or our error, customers are responsible for return shipping costs.

3. Refunds Process

  • Inspection: Once we receive your return, our team will inspect the item(s) to verify their condition.

  • Approval & Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit/debit card, Apple Pay, etc.).

  • Timeline: Refunds typically take 5 to 10 business days to reflect on your statement, depending on your bank or payment provider.

4. Exchanges

If you need a different size or colorway, the fastest way to guarantee getting the pair you want is to return your original item for a refund and place a new order on our website. Alternatively, contact us to reserve your desired size while your return is in transit.

5. Damaged, Defective, or Incorrect Items

We take pride in our product quality and durability. If your footwear arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at customer.service@updatedmotion.com with clear photos of the issue and your order details. We will issue a pre-paid return label and send out a replacement or issue a full refund immediately at no extra cost to you.

6. Contact & Legal Details

Updated Motion is a trading name of Recovery Massage Therapy.

  • Trading Name: Updated Motion

  • Legal Company Name: Recovery Massage Therapy

  • Customer Support Email: customer.service@updatedmotion.com